der folgende Abschnitt ist ein Auzug aus einem Interview mit Ilene indem sie ein bissl über sich und ihre Motivation plaudert....am Ende des Postings findet ihr einen Link zu dem kompletten Interview (war mir ein wenig zu umständlich hier alles reinzukopieren)
What business are you in and what is your position? Are you an owner or an executive?
My company, Delaware Shareholder Services, facilitates transparency in communications between shareholders and public companies currently in bankruptcy, primarily on the DE docket. A shareholder can utilize DSS by engaging us to hand deliver objections to the Court, subscribing to our Twitter feed to hear real time reporting from the hearings and/or to our post hearing blogs. Soon to come will be post hearing video blogs! Additionally, in response to customers around the world, DSS now offers the ability to set up your business in any state in the US, or have us be your DE Registered Agent. I am a principal in this company.
Can you provide a link to a site where we can get to know more about you or your business.
What is your story? How did you come to run a business?
My background is 24 years in the financial business as an investment advisor, specializing in assisting high net worth individuals. I absolutely adored the business when I first started, but as the regulatory burden began to grow, I liked it less and less. A major disconnect for me was when the Madoff story came public and I realized, finally, that the regulations I had been forced to comply with were not equally applied, and once again, the individual investor was pretty much taken for a ride. That disconnect happened just as I began to follow the Washington Mutual bankruptcy, and after researching the true story...became a calling.
I am fortunate enough to live in Wilmington, DE, which has the most active bankruptcy docket in the country, due in large part to the popularity of incorporating here in Delaware. Sitting in on BK hearings, watching the process at work...realizing that shareholders, for the most part, were left out of the process and yet, are the owners of these companies...led me to leave the financial business and start Delaware Shareholder Services.
What are the most recent changes being carried out in your business, and why?
DSS represents a new model in the business world, and that has been challenging to navigate and find the best way to monetize the service. We are just rolling out our subscription service, to the frustration of many who have enjoyed the real time reports and post hearing blogs for free! But, for only $10 a month, or $100 a year, a subscriber has access or as few or as many of our cases as they are interested in, and, for the life of the subscription, $10 off every document delivery. So, a shareholder who really wants to participate in the process can effectively have documents delivered at a discount to our regular prices and still stay current on the real time happenings in their case for fr
A business is based on creating relations of trust with clients, suppliers, employees... How do you create and maintain yours?
I maintain communications with customers throughout the process. If a document needs to be delivered, an email is sent confirming the delivery time, AS SOON AS POSSIBLE, post delivery. This gives us both the ability to check on Pacer to verify the docs have been received and docketed, and should there be any issues, I advocate for my customer and get the issues resolved.
In the court room and post hearing, I answer questions, take requests for other cases...all designed to provide the highest level of service and create that trust in the company, and in me.
What is “selling” for you? What is your technique? What is the greatest lesson you have learned about selling?
Selling is providing a needed service...and letting people know that we're there...no one wants to be "sold" to...we all want to find people, businesses and services that help us...
How do you generate ideas for your business? Are you used to brainstorming with someone?
I am lucky enough to have several entrepreneurial powerhouses who are willing to brainstorm with me and guide me, and I am forever in their debt! They are now my unofficial executive committee...we'll formalize it soon enough.
Do you see in your business a margin to optimize processes and reduce costs? How would you do that?
I am attempting to optimize the processes and costs as we grow, but in fact, the more cases we follow and the further we roam to do so (plans are to include NY, NJ and DC dockets in the cases we follow), the more we'll spend. Since the biggest value I bring to customers is my take on the in court room antics and the resulting atmosphere, listening to the court proceedings, as some reporters do, is not possible...so costs go up!
Wer das ganze Interview nachlesen möchte, der findet das Interview unter folgendem Link: http://www.whohub.com/ilenes