Carrier Launches New Digital Solutions for Commercial HVAC Systems

CHARLOTTE, N.C., Sept. 28, 2017

Leveraging the rapidly expanding capabilities of the internet of things (IoT) and cloud-based applications and data management, Carrier has designed these tools to enable mobile-first, on-demand customer engagement.

"This is an exciting time for Carrier and the HVAC industry as the IoT enables innovative and intuitive tools such as these that can improve the customer experience and keep buildings comfortable and efficient," said Chris Opie, director, North America Commercial Marketing. "We anticipate technologies to continue to evolve and we will continue collaborating with our customers to ensure we deliver solutions that best serve their needs."

A new equipment dashboard connects customers with their complete portfolio of Carrier SMART Service-enabled equipment, providing real-time visualization of vital system and component level health measures and deeper insight into operating performance and efficiency. Information can be analyzed remotely, so that service technicians can deliver faster, more accurate diagnosis of equipment issues on site.

Customers can also get connected via the Carrier SMART Service mobile app now available for iOS and Android devices. With its simple and intuitive interface, users can remotely monitor the health of their portfolio of chillers in real-time and have oversight of key operating parameters, recent energy consumption trends, as well as weather forecasts to help predict future usage. Advanced notifications can be setup within the app to alert when equipment is operating outside pre-defined parameters.

An online community portal provides Carrier SMART Service customers with a new way to keep track of service and maintenance history, and improves their asset management capabilities for their complete portfolio of HVAC equipment. Users can request and track service online, as well as automate service requests from smart connected equipment, improving budgeting and scheduling. The system also stores site-based service history and account information to provide greater continuity between service technicians, facility managers and others involved in the HVAC system's operation and maintenance.