Health System Survey Shows Lack of Ownership Over Provider Data as It Highlights its Importance

ATLANTA, Sept. 17, 2020

Information on a provider's location, specialty, contact information and availability is essential for care coordination throughout the healthcare system. Common errors range from unlisted locations and contact details to whether a provider accepts new patients. The COVID-19 crisis has made the need for accurate provider information more apparent as increased patient volumes require intense and well-coordinated care.

The results of the LexisNexis Risk Solutions Health Care survey, conducted in collaboration with Xtelligent Healthcare Media, show the following:

1. 73 percent of survey respondents from various departments reported job roles directly tied to governing provider data. The departments include Information Technology (IT), Information Systems (IS), Electronic Health Records (EHR), Health Information Management, Population Health and Care Coordination.

• IT department was the most common owner of this information, cited by 38 percent; followed by IS department, cited by 35 percent; and EHR, cited by 34 percent. Only 18 percent indicated having a dedicated data governance department in charge of provider information.
• 46 percent of all respondents identified the lack of a single department or role responsible for provider data governance as the major challenge currently facing their organizations.

2. 63 percent of respondents believe that provider data governance helps improve care coordination and 53 percent believe it helps improve data integrity.

3. Lack of resources to support proper data governance was the second biggest challenge organizations face, according to 44 percent of all respondents.